Compassionate Home Care Services Across Melbourne

Warrina Home Care operates on a transparent, itemised pricing structure as outlined in our official Price List.

For Allied Health and other services, the fee charged is the rate listed in our published pricing schedule. Warrina does not apply hidden or percentage-based markups on top of the listed service rate.

For example, if a Physiotherapy session is charged at the applicable 30-minute rate under our Price List, that is the amount billed for the service. There is no additional percentage surcharge applied unless specifically outlined in the service agreement.

Where Care Management or other administrative services apply, these are charged as separate line items in accordance with the published pricing schedule. All applicable charges are clearly documented in the client agreement prior to service commencement.

Warrina Home Care’s pricing reflects different time periods in accordance with workforce award conditions and government funding guidelines.

Where our Price List specifies different rates for:

• After-hours services
• Saturday services
• Sunday services
• Public holidays

Those rates apply as published.

All time-based rate variations are clearly outlined in advance, and clients are informed of the applicable rate prior to service delivery.

Clients transitioning to Warrina Home Care may request to continue using their existing private cleaner or gardener.

This is possible provided the service arrangement complies with Support at Home program requirements and relevant safety and compliance standards. Warrina can assist in reviewing and formalising such arrangements where appropriate.

Each client is allocated a dedicated Case Manager.

Clients are provided with direct contact details, including a phone number and/or email address, to ensure accessible and responsive communication.

Case Management support is tailored to the individual needs of each client.

Support may include:

• Face-to-face visits
• Telephone support
• Remote communication

The frequency and format of engagement are determined based on care complexity, client preference, and program guidelines.

Warrina Home Care is able to assist clients who wish to apply for the Support at Home Program.

We can provide:

• Information regarding eligibility
• Guidance on the application process
• Assistance with documentation preparation

We are committed to supporting clients through each stage of the process.